Frequently Asked Questions

How do I place an order?

Orders must be placed online by  Saturdays @ Midnight for Tuesday delivery or Wednesdays @ Midnight for Saturday delivery. 

Where do you deliver?

We deliver islandwide on Oahu!

 

What is the delivery charge?

We offer free delivery for all monthly subscribers as well as all orders over $100. Otherwise we offer a flat rate delivery charge of $7 per order. ***We also offer free pick up locations, check out our home page for all pick-up locations . ***Pick ups on hold due to Covid-19***

How does shipping work?

***Shipping is currently on hold while we improve our packaging***

What if I am not home when you deliver?

We deliver every Tuesday & Saturday between 8am-2pm. We will text on the morning of delivery to give you a 1 hour delivery window. If you are not home during the specified delivery hours that is fine! Please just leave a cooler with ice on the doorstep.​

 

What is the best way to order?

We know how busy life can be (especially with children!) and we want to make it easy for all you parents! The most convenient way to order is our monthly subscriptions, which are delivered every Tuesday or Saturday and give you back time in your week with your keiki.

 

What ingredients are used?

We use a variety of organic, fresh, locally sourced (when possible), and nutrient-dense ingredients for all of our baby food.

 

How is the food prepared?

All of our foods are prepared in our certified commercial kitchen in Kailua. We also hold a current (passing) green placard from the Hawaii state Health Department. 

 

What if my baby doesn't eat baby food?

We do have a variety of baby led weaning BITES or finger foods that offer different tastes, flavors and textures. We have also recently introduced our toddler meals for older keiki. 

What if my baby isn't ready for solids, what if I am expecting or know someone who is?

We offer gift certificates! They make a great gift for an expecting or new mom.  Please contact us and we will send you a link!

How long is the food good for?

Our jarred baby food can be kept in the fridge for up to 4 days. Once opened, use within 24 hours. If not used within the first 4 days of delivery, our jars are freezer safe and you can freeze them for up to a month. To thaw, place frozen jar in refrigerator overnight or put frozen jar in a hot water bath and let sit for 20 minutes or until thawed.

 

What if I don’t use all the food I ordered?

The food can be kept frozen until the "use by" date. Be sure to follow us on Instagram and join our newsletter for ideas for leftovers, our foods are not just for babies!

 

What if my child has food allergies or special dietary needs?

All of our baby food is free of dairy, nuts and meats. However, our BITES DO  sometimes contain nuts and dairy.  We will try our best to customize and accomodate allergies…. just leave a note for us in the "comment" section if you or your keiki have any allergies, or other preferences.

If you have any other questions, concerns or feedback please click  

 
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