Frequently Asked Questions

How do I place an order?

Orders must be placed online by  MIDNIGHT THURSDAY 12AM HST and will be delivered to your door Sunday morning or select a pick up location or shipping option from our dropdown menu. 

Where do you deliver?

We deliver anywhere on Oahu and now ship to all of the Hawaiian islands.

 

What is the delivery charge?

We offer free delivery for all monthly subscribers as well as all orders over $75. We also offer free pick up locations, check out our home page for all pick-up locations. There is a flat home delivery fee of $15 to all orders below $75. 

How does shipping work?

Orders close Thursdays at midnight. Select shipping from the dropdown menu. All shipped orders will be made fresh on Monday and shipped out same day. The orders are shipped USPS and should arrive within 1-2 business days. Make sure to refrigerate as soon as possible. 

What if I am not home when you deliver?

We deliver every Sunday between 8am-12pm. We will text Sunday morning to give you a 1 hour delivery window. If you are not home during the specified delivery hours that is fine! Please just leave a cooler with ice on the doorstep.​

 

What is the best way to order?

We know how busy life can be (especially with children!) and we want to make it easy for all you parents! The most convenient way to order is our monthly subscriptions, which are delivered every Sunday (for 4 weeks) and give you back time in your week with your keiki.

 

What ingredients are used?

We use a variety of organic, fresh, locally sourced (when possible), and nutrient-dense ingredients for all of our baby food.

 

How is the food prepared?

All of our foods are prepared in a certified commercial kitchen. We also hold a current (passing) green placard from the Hawaii state Health Department. 

 

What if my baby doesn't eat baby food?

We do have a variety of baby led weaning BITES that offer different tastes, flavors and textures. We have also recently introduced our toddler meals for older keiki. 

What if my baby isn't ready for solids, what if I am expecting or know someone who is?

We offer gift certificates! They make a great gift for an expecting or new mom.  

How long is the food good for?

Our jarred baby food can be kept in the fridge for up to 4 days. Once opened, use within 24 hours. If not used within the first 4 days of delivery, our jars are freezer safe and you can freeze them for up to a month. To thaw, place frozen jar in refrigerator overnight or put frozen jar in a hot water bath and let sit for 20 minutes or until thawed.

 

What if I don’t use all the food I ordered?

The food can be kept frozen until the "use by" date. Be sure to follow us on Instagram and join our newsletter for ideas for leftovers, our foods are not just for babies!

 

What if my child has food allergies or special dietary needs?

All of our baby food is free of dairy, nuts and meats. However, our BITES DO contain nuts and sometimes dairy. BITES are intended for toddlers, big kids and adults.  We can customize any order to fit YOUR needs…. just leave a note for us in the "comment" section if you or your keiki have any allergies, or other preferences.

If you have any other questions, concerns or feedback please click  

 
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